FAQ
📦 Returns & Refunds FAQ
Q: How long do I have to return my item?
You have 30 days from delivery to request a return.
Q: What can I return?
Items must be unused, in original packaging, with tags attached.
Sorry, we can’t accept returns on intimate wear, personalized items, gift cards, or final sale products.
Q: Do I have to pay for return shipping?
Yes — customers are responsible for return shipping unless we made a mistake or your item arrived damaged.
Q: How do I start a return?
Simply email us at [your support email] with your order number and reason. We’ll send you instructions.
Q: When will I get my refund?
Once we get your item back and inspect it, your refund will be processed to your original payment method within 5-10 business days.
Q: What if my item arrived damaged or incorrect?
Contact us within 48 hours of delivery with photos, and we’ll fix it at no extra cost.