Refund policy

✅ Returns

  • Timeframe: You have 30 days from the date of delivery to request a return.

  • Condition: Items must be unused, unworn, unwashed, and in original packaging, with tags attached.

  • Non-returnable items: For hygiene & safety, certain products (e.g. intimate wear, personalized items, final sale items, gift cards) cannot be returned.

🔄 Exchanges

  • We do not offer direct exchanges.

  • If you’d like a different item, please return your item for a refund and place a new order.

💸 Refunds

  • Once we receive and inspect your return, we’ll notify you via email.

  • Approved returns will be refunded to your original payment method within 5-10 business days (processing times vary by bank).

  • Shipping fees are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake on our end.

  • We recommend using a trackable shipping service as we cannot guarantee we will receive your returned item.

❌ Damaged or Incorrect Items

  • If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos and we will make it right at no additional cost.

📧 How to start a return

  1. Email us at [patapatallc@gmail.com with your order number and reason for return.

  2. We’ll provide return instructions and address.

  3. Pack your items securely and ship back to us.

📌 Additional Notes

  • We reserve the right to deny returns that do not meet our policy conditions.

  • By purchasing from us, you agree to this return policy.

📦 Returns & Refunds FAQ

Q: How long do I have to return my item?
You have 30 days from delivery to request a return.

Q: What can I return?
Items must be unused, in original packaging, with tags attached.
Sorry, we can’t accept returns on intimate wear, personalized items, gift cards, or final sale products.

Q: Do I have to pay for return shipping?
Yes — customers are responsible for return shipping unless we made a mistake or your item arrived damaged.

Q: How do I start a return?
Simply email us at [patapatallc@gmail.com with your order number and reason. We’ll send you instructions.

Q: When will I get my refund?
Once we get your item back and inspect it, your refund will be processed to your original payment method within 5-10 business days.

Q: What if my item arrived damaged or incorrect?
Contact us within 48 hours of delivery with photos, and we’ll fix it at no extra cost.